| FREQUENTLY ASKED QUESTIONS |
Welcome to SPURT.COM.AU - a gay owned and operated place to buy Gay Adult DVD Movies and moreonline.
The Spurt difference is that ALL of our movies are legitimate copies - they are direct original masters.
We do not sell illegal copies, or DVD Movies that are made from illegitimate sources.
Often this will mean that our prices are slightly higher, but it’s your guarantee that with Spurt you will get crystal clear vision and the sound and action that the original film maker intended. Our covers are high quality printing, not blurry photocopies.
The money you pay goes directly to pay the actors and crew who have worked on the film, and not to an illegal copying house.
In short, if you want cheap, shoddy products, Spurt is not for you - but if you want high quality, original materials, then we have exactly what you are after.
Our team consists of gay men and lesbians - and as such our operators can take orders for you, but do not have knowledge of specific plots or story lines or actors. They are able to take an order, or trace a missing parcel for you - but cannot discuss content of our movies.
All the answers you need are on our internet site - actors, durations, plot, cover pics and more. |
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| WHO IS SPURT |
| Spurt.com.au is gay owned, and operated. We are proud of being gay and try to bring you the best quality films, the most sought after titles, and make sure that all of our product is of high quality, and is an original master copy, not a dodgy blurry illegal copy. |
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| DO YOU STOCK VHS? |
| No, we only stock DVDs. We can assist you with a cheap multi-region DVD player if you want to convert from VHS to DVD. Check the category for DVD PLAYERS on the left hand side of your screen. |
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ORDERING
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To order our DVD Movies, use the online secure order facility on this website.
If your entire order is in stock, it will be shipped within 5 working days.
Due to customer demand, shipping times from overseas, and customs clearance, we sometimes experience out of stock periods for some items. If one or more items are delayed more than 2 days from when you place your order, we will ship what is in stock, and forward the rest when it arrives in (with no extra cost to you for the subsequent shipping).
That said, most orders can be filled immediately from stock, while most people wait no more than 7 - 14 days for all items to be shipped, while in extreme cases it may take up to 30 days depending on the specific title and distributor.
We can keep our prices down by carrying our most popular items in stock at all times, and special ordering from suppliers for less popular or obscure items. We hope that you understand that by separating orders in this way, we are able to keep the costs of our products at the lowest possible levels.
FREE SHIPPING for over $100
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| PAYMENT METHODS |
Visa, Mastercard and AMEX are accepted. Diners Card is not accepted.
Cheques & Money Orders are accepted and should be made out to "Lencut" (in Australian dollars), and funds will need to be cleared before goods will be actually forwarded.
Do not send us cash as we cannot be held responsible for cash sent by post or couriers.
If you would like to use C.O.D. so that the goods are sent to your nearest post office, and you pay them to collect your parcel, then we can accommodate this. There is an additional processing fee of approximately $12 for COD orders. COD is ONLY available within Australia. |
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| POSTAGE & HANDLING (SHIPPING) COSTS |
Our postage & handling (shipping) costs are at a rate of $10 per sale within Australia under $100 and FREE for orders over $100 if paying be credit card or cheque/money order. For COD this additional to the Australia Post charge.
Overseas shipping costs vary on destination and the number of items ordered, and the standard of service required. We will quote on shipping if you email us requesting it. New Zealand is typically $15, USA is $29, UK is $45. We cannot ship to countries which are likely to impound the goods (Singapore, Malaysia, Russia, China etc). |
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| MAIL ORDERS AND FAX ORDERS |
If you do not feel secure in using our online secure ordering facility, you can print the order form at the relevant point of the order process, and then lodge your order by post, fax, or phone. Our clever secure online shopping cart allows you to make an order, and then opt to print the order form to be posted or faxed to us.
All the relevant processes and contact information are provided on the pages as you go through the checkout process. |
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| POSTAGE & HANDLING (SHIPPING) |
| We forward all orders by Australia Post Express Post or in cases where Express Post service is not offered, by Australia Post. If you require other types of delivery, other charges will apply and will be quoted before processing of your order. |
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| CAN I RETURN GOODS? |
If any of our goods are faulty then we will replace them without further discussion. However for the security of future customers, we cannot accept opened packaging where you have changed your mind and there is no obvious fault with the goods.
This policy is in line with the requirements of the OFFICE OF FAIR TRADING in virtually all states and territories.
This is also the case where we have advised on he page of a product description (or through in store labeling) that a DVD is Region 1 or 2, and your player turns out to ONLY play Region 4 discs, or where a DVD is Region 1 and your TV is not NTSC compatible.
This policy on Region issues has been supported by the OFFICE OF FAIR TRADING in a number of states. |
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| INFORMATION ABOUT REGIONS AND DVD PLAYERS |
Australia is Region 4
USA is Region 1
UK / Europe is Region 2
These Region zones have been created by the movie distributors to protect the release dates and marketing agreements of their titles - that is to say a film might be available on DVD and Video in the USA before it is even at the cinema in Australia - so DVD Movies have coding on them according to the country of their manufacture.
But it causes a problem for the gay & lesbian video aficionado - the bulk of lesbian and gay content is never released in Australia on Region 4 (as we are apparently a small, low priced DVD market that many companies do not see as "lucrative" enough to release their materials here).
We strongly urge you to invest in a MULTIZONE DVD PLAYER and NTSC COMPATIBLE TV.
If you cannot watch Region 1 or 2 DVD Movies on your current DVD Player you will need to purchase a Multizone DVD Player, or you may be able to go to www.google.com and put in your brand and model, and words like "decode DVD" and you will often find that others have published the de-code sequence on the web.
You can also go to the retailer where you purchased your player and ask for the decode sequence, or to borrow a decode disc. Some manufacturers head offices will also provide this information.
SPURT.COM.AU have Multizone DVD Players for sale. Check the heading DVD PLAYERS on the menu to the left. |
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| NEWSLETTER BENEFITS |
By registering for our email newsletter, or by buying from us, you automatically have access to special discounts that are exclusive to our Newsletter Members. |
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| PRIVACY NOTICE |
All items we post to you will show the sender as Lencut and our postal address. We never include the words spurt, porn or gay porn (or any such words) on the outside of our mailers. Inside however are your DVDs with a packing slip which identifies Spurt.
Your information is stored on a secure server via a 128bit SSL secure connection. Your credit card details are never transmitted from the server by email between the server and our office, or any other party. The name spurt will not appear on your credit card statement.
Your personal information stored in our offices is stored under lock and key, and our premises are secured with back to base alarmed monitoring 24 hours a day, 7 days a week. We will never divulge your information to another party, unless required to do so by law.
We do not share or sell our customer information, but may from time to time, include offers for other businesses which we deem may be of interest to our members, in our email communications with you.
If you receive emails from us, it may be because you have signed up for one of our online or in store services, or you signed up for a competition on our website or at a carnival / fair day, or you enquired by email about a movie. With each of these actions it is reasonable for us to understand that you are requesting information about our services.
We will never sell your information, or make it available to other companies. We will always handle your request to be removed from our mailing list with the utmost sincerity and promptness.
While Lencut Pty Ltd, spurt and its allied businesses have less than 20 employees, and a turnover less than $5 Million, and therefore are not required by law to actually adhere to privacy legislation, we do follow the legislation in spirit, and will not knowingly breach the legislation.
All information provided on this website is provided in good faith, and no responsibility in law or otherwise, can be accepted for any misinformation or errors.
Spurt is a trading name of Lencut Pty Ltd. The point of purchase for our services is deemed to be Mitchell, ACT for our services. Certain services and processes are handled in other locations. |
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| MULTI ZONE |
What are regions? What is MultiZone?
Many of the movies we offer are not Region 4.
However virtually all DVD player s will either play Region 1 & 2 DVD s, or can be manipulated to play them simply. Most players can do it "off the shelf" - these are known as MultiZone players.
If your player does not play the disc, then you should follow these suggestions:-
1. go to www.videohelp.com/dvdhacks and search for your player make and model and follow any advice
2. search on www.google.com AND www.yahoo.com for your player make and model plus words like DVD decode.
3. contact your DVD player retailer and ask for the unlock code
4. call the customer service hotline for your brand of DVD player and ask for the unlock code
5. Consider buying a new player for under $100 which is multizone enabled and therefore will play all movies. Stores like Coles and Safeway sell players (usually under $60) as do Dick Smith Electronics, Tandy and others such as JB Hifi. You will find that most mass retailers will be aware of which players are multizone and which are not. The basic rule of thumb is CHEAPER IS BETTER as far as Multizone goes.
The bad news is that the main players that cannot be converted are Playstation, XBox and Yamaha brand players.
Also SOME units with a combined DVD/ TV or DVD / VHS may not be able to be converted – some can, some cannot.
Also be aware that Computers will allow you to change region on DVD players 5 times before they lock on the region you have last used (the only way around this is to reinstall your system software - goodbye everything.....).
As outlined in our customer service policy, we are unable to refund or replace items which do not operate in your player due to region issues. |
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| CLASSIFICATIONS |
We stock titles which are rated R or X.
R RATED
The R category is legally restricted to adults. Material which is given a restricted classification is unsuitable for those under 18 years of age. Material classified R deals with issues or contains depictions which require an adult perspective.
The classification is not intended as a comment on the quality of the material. Some material may be offensive to some sections of the adult community. Material which promotes or incites or instructs in matters of crime and/or violence is not permitted.
X RATED
The X category is legally restricted to adults. Material which is given a restricted classification is unsuitable for those under 18 years of age. Material classified X, deal with sexually explicit depictions of relationships. The classification is not intended as a comment on the quality of the material. |
